Delivery Policy

 

By signing, you agree that you have inspected the packing of the products and have ensured that the seal is not damaged. Should the quality and quantity of the product don't match the Delivery Order, and you may refuse to sign for the parcel.

If you are not at home to receive your purchased order, please inform us in advance of the planned receiving time. Should the order be unable to be delivered to you successfully after one (1) attempt, the order may be forfeited, and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like us to deliver to multiple addresses, please place each order separately for each unique address.


SHIPPING CHARGES

SoFruity delivery will only be limited to specific postcode and local delivery only.

SoFruity charges shipping and handling fee based on distance.

FREE Delivery For Purchase Above RM 80 in Klang Valley Area
FREE Delivery For Purchase Above RM 180 out of Klang Valley & Outstation

If you have not to purchase above RM 80 or RM 180 you may refer to your shipping by choosing the correct shipping method at the checkout corner. We have different delivery charges for different areas. 

 

These conditions are subject to change by the management.

There will be STRICTLY NO REFUNDS for any shipping & handling charges.

We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are delivered by our designated driver on 7 days an including weekends and public holidays. When this is not possible you will be informed during the online purchase which you have made

There may be promotional offerings for free delivery from time to time, so please check in often.

 

STANDARD DELIVERY LEAD TIME

Confirmed orders will be shipped out from our shop within the same day if they are placed before 8:30 am, 6 days a week 

 

SALE / PROMOTIONAL PERIODS

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to surges in online order volumes. 



Credit and Debit Card Security Assured

 

This online store uses the latest 128bit security encryption to protect your personal information. When you enter your personal details in the checkout pages you are on a secure website.

Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. This information is only available with physical access to the card and is not stored by the website.

We will take all reasonable care to keep the details of your order and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorized access by a third party to the information transmitted by you when ordering products or services from the online store. The security of the Credit and Debit Card will be handled by Payment Gateway Company.